Terms of Service
Last Updated: 11/12/2025

1. Agreement Overview
These Terms of Service ("Terms") govern the use of IT management, monitoring, and support services ("Services") provided by CoreLink IT Services LLC ("CoreLink," "we," "our," or "us") to business clients ("Client," "you," or "your").

By subscribing to or using our Services, you agree to these Terms.

2. Scope of Services
CoreLink provides remote-only IT support, system monitoring, and maintenance for client devices and networks. Services may include, but are not limited to:
- Remote desktop assistance and troubleshooting.
- Automated system health monitoring and alerts.
- Software patching and updates.
- Data backup and recovery assistance.
- Security and performance optimization.

All services are delivered remotely; CoreLink does not provide on-site support.

3. Client Responsibilities
Clients agree to:
- Provide accurate business and system information.
- Ensure that CoreLink has authorized remote access to managed systems.
- Maintain valid software licenses and security policies.
- Not use the Services for illegal or unethical activities.

Clients are responsible for obtaining proper consent from their employees or users whose devices may be monitored.

4. Service Access and Authorization
By engaging CoreLink, the Client grants explicit permission for authorized CoreLink technicians to remotely access, monitor, and manage designated systems and networks as required for service delivery.

Remote access will only occur through secure, authenticated methods and within agreed-upon schedules or support sessions.

5. Service Plans and Payment
Services are billed according to the subscription plan selected by the Client.
- Payments are processed via Stripe or another approved payment gateway.
- Subscriptions renew automatically unless canceled.
- Late or failed payments may result in suspension of Services.

All fees are non-refundable except as required by law.

6. Data Handling and Privacy
CoreLink handles all client data in accordance with its Privacy Policy, available on our website. Clients are responsible for backing up their own data unless a backup plan is included in their subscription.

7. Service Availability
We strive to provide continuous availability of remote support. However, we do not guarantee uninterrupted operation due to factors outside our control (e.g., internet outages, third-party service downtime).

8. Limitation of Liability
To the fullest extent permitted by law:
- CoreLink is not liable for any indirect, incidental, or consequential damages (e.g., data loss, downtime, lost profits).
- CoreLink’s total liability shall not exceed the total amount paid by the Client during the 12 months preceding the claim.
- The Client is responsible for maintaining backups and data recovery measures unless covered under their plan.

9. Termination
Either party may terminate the service agreement with written notice. Upon termination:
- All active monitoring and remote access will be revoked.
- Client data and backups will be securely deleted after 30 days.
- Outstanding invoices remain payable.

10. Confidentiality
CoreLink agrees to maintain confidentiality of all client information accessed during the course of providing Services and not to disclose it except as required by law or with written client consent.

11. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the United States, and disputes shall be handled in the appropriate state or federal courts.

12. Contact Information
For questions regarding these Terms, please contact:
privacy@corelinkit.com
CoreLink IT Services LLC
United States

Privacy Policy
Last Updated: 11/12/2025

1. Introduction
Welcome to CoreLink IT Services LLC ("CoreLink," "we," "our," or "us"). We value your privacy and are committed to protecting your personal and business information. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our remote IT support and system management services ("Services").

By using our Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information Provided by Clients
We may collect the following types of information directly from clients:
- Business information: company name, contact details, billing information.
- User information: names, job titles, email addresses, phone numbers of your employees who interact with us.
- Technical information: system identifiers, device names, IP addresses, and network information needed for service delivery.
- Support communications: emails, chat transcripts, and troubleshooting data exchanged during support sessions.

2.2 Information Collected Automatically
When providing remote monitoring or management through authorized software (e.g., Pulseway), we may collect:
- Device performance metrics (CPU, RAM, disk usage, uptime).
- Software and system logs for diagnostic purposes.
- Network and connectivity status.
- Security and patch compliance information.

2.3 Backup and Storage Data
When clients choose backup or system recovery options, we may temporarily store encrypted system images or data backups in secure cloud storage. These backups are retained only as long as necessary to perform the requested service.

3. How We Use Information
We use collected data to:
- Deliver and maintain our IT support and monitoring services.
- Diagnose and resolve technical issues.
- Perform system backups and restorations.
- Communicate with clients about service updates, maintenance, and billing.
- Improve our systems and service reliability.
- Ensure compliance with security and legal requirements.

We do not sell or rent client information to third parties.

4. Data Retention
CoreLink retains client data only as long as necessary for the purposes described in this Policy or as required by law. Backup data is deleted after service completion or contract termination, unless otherwise agreed upon in writing.

5. Data Security
We implement commercially reasonable safeguards to protect information from unauthorized access, alteration, disclosure, or destruction. This includes:
- End-to-end encryption during remote sessions.
- Secure data transfer protocols (SSL/TLS).
- Role-based access control for staff.
- Regular security audits and monitoring.

However, no system is completely secure, and we cannot guarantee absolute security of transmitted or stored data.

6. Sharing and Disclosure
We may share information with:
- Service providers and vendors who assist with cloud hosting, data storage, and backup services (under strict confidentiality and security agreements).
- Legal authorities when required by applicable law, subpoena, or government request.
- Affiliated entities or successors in the event of a merger, acquisition, or restructuring.

7. International Data Transfers
Data may be stored and processed in the United States. Clients located outside the U.S. consent to this transfer by using our Services.

8. Client Rights and Choices
Clients may request:
- Access to or correction of stored information.
- Deletion of certain records (subject to contract obligations).
- Clarification about data handling practices.

Requests can be sent to privacy@corelinkit.com.

9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with a new "Last Updated" date.

10. Contact Us
For questions or requests regarding privacy or data protection, contact us at:
privacy@corelinkit.com
CoreLink IT Services LLC
United States